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Tom, I recently completed six weeks therapy at KPTC for a shoulder injury.  One morning you sat beside me during my "ice phase" and admitted you were the luckiest man on earth because of the great staff who worked together almost like a loving family.  I agree and congratulate you on your selection of individuals who are both professional and committed to providing a high level of service to your patients.  I spent more time with Devin and Rissa during treatment and both exhibited extremely high levels of knowledge and professionalism with a personal touch.  In fact, from the friendly greeting at the front desk to the placement of ice packs at the end, I was impressed.  Most of all, my range of motion improved considerably and the pain has diminished.  Thanks for a job well done.  I will certainly recommend your "work family" anytime an opportunity arises.
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